Terms of Service

**Busy Bee Auto Spa LLC Service Agreement**

By booking or using Busy Bee Auto Spa LLC’s services, you (“Client” or “You”) agree to the following terms and conditions, which constitute a legal agreement between you and Busy Bee Auto Spa LLC (“Contractor”, “We”, “Us”, or “Our”).

**Cancellation Policy**

At Busy Bee Auto Spa LLC, we strive to accommodate your needs and understand that plans can change. To provide flexibility, we have the following cancellation policy:

**More than 24 hours’ notice: ** No cancellation fee
**Less than 24 hours’ notice: ** We appreciate as much notice as possible, but no cancellation fee will be applied. Please contact us as soon as you are aware of the need to cancel or reschedule.

**Flexible Rescheduling**

If you need to cancel or reschedule your appointment, please notify us as early as possible. We will do our best to accommodate changes based on our availability and current schedule.

**Emergency Situations**

We recognize that emergencies and unexpected circumstances can occur. If you need to cancel or reschedule due to an emergency or special situation, please let us know as soon as possible. We will work with you to find a suitable alternative without applying any cancellation fees.

**Our Commitment**

Busy Bee Auto Spa LLC reserves the right to cancel or reschedule appointments due to staffing, traffic, weather, or equipment issues. We will notify you promptly in such cases and offer alternative scheduling options.

Gift certificate appointments are subject to the same cancellation policy.

—

Busy Bee Auto Spa LLC reserves the right to cancel or reschedule based on staffing, traffic, weather, or equipment issues. Gift certificate appointments follow the same cancellation policy.

**Late Arrival**

Busy Bee Auto Spa LLC reserves the right to arrive up to 120 minutes late. Job schedules may be tight, and traffic can impact arrival times. We ask for your patience and understanding regarding potential delays.

**Vehicle Access, Operation & Service Quality**

By booking our services, you agree to provide Busy Bee Auto Spa LLC personnel with access and keys to your vehicle for auto-related services such as detailing, ceramic coating, tinting, wrap, wet sanding, and other cosmetic enhancement services. We strive to perform services to a high standard, aiming for a clean, damage-free exterior and spotless interior. Any concerns must be communicated within 24 hours of service completion. We are not liable for concerns raised thereafter or if you do not participate in the final inspection.

**Accidents, Pre-Existing Conditions & Limitation of Liability**

We will document pre-existing damage but are not liable for pre-existing conditions. If damage occurs under our care, you will be notified. We provide no guarantees or warranties. Our maximum liability is limited to the amount you paid for the service giving rise to the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages.

**Fees, Service Terms & Payment**

The fee for our services is the “Total Cost” indicated when you book online. If the job exceeds the estimate by over 20%, additional fees will be confirmed with you. Payment is due upon completion via Credit Card, Debit, or Cash. Late payments incur a 10% fee plus 0.5% daily interest until paid. You agree to pay Busy Bee Auto Spa LLC’s collection costs if applicable.

**Safety**

You must disclose any harmful substances in the vehicle prior to detailing. You are responsible for any health or safety issues arising from your vehicle.

**Feedback, Termination & Governing Law**

We welcome your feedback! By booking our services, you agree that Busy Bee Auto Spa LLC may use pictures of your vehicle for marketing purposes unless you object in writing. This agreement is governed by the laws of Maryland.

By booking and using Busy Bee Auto Spa LLC’s services, you certify that you are authorized to agree to these terms on behalf of the vehicle’s legal owner and are 18+ years of age. You agree to indemnify and hold Busy Bee Auto Spa LLC harmless from any claims or damages arising from your lack of authority to enter into this agreement.

**I Understand That**

– Busy Bee Auto Spa LLC does not guarantee any specific outcomes or results with our work.
– Your payment to Busy Bee Auto Spa LLC is expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.
– Busy Bee Auto Spa LLC limits its liability to the total dollar amount of each job.
– If the job takes 20% longer than anticipated, we reserve the right to charge an extra dirty fee totaling $50 per half hour on top of the total cost, at the discretion of our employees (We will ask you before proceeding with the extra charge).
– All Sales Are Final. Any exceptions or alterations to this policy will be at the sole discretion of Busy Bee Auto Spa LLC management.